Scheduling
How will I know when someone makes an appointment online?
You can decide how and when you want to be notified about new appointments. Get a text message on your cell phone right away, an email every time or once a day, or just a summary when you log in.
How can I be sure the date and time requested is okay with me?
You have total control over the days and times that are offered to clients online. Plus, our accept/decline feature lets you review each appointment request before it's confirmed with the client.
What if a client needs to reschedule or cancel?
You can set your cancellation policy and decide how much advance notice is required. When clients make changes online, you're alerted immediately.
Can I still take appointments from clients who call instead?
Of course! You have total control over your schedule and can quickly and easily make appointments for clients over the phone or in person.
What if I schedule an appointment offline and someone else books that same timeslot online?
If you know you won't have access to the Internet for a while, you can turn on text message alerts to get notified immediately when someone books an appointment online. And, you can review each appointment request before confirming with your client. There's even a mobile app so you can manage your schedule on the go with an iPhone or Android.
Compatibility
Do I have to download anything or install special software?
No, all you need is an Internet connection. Full Slate runs in
Internet Explorer 7 and 8,
Firefox,
Safari, and
Chrome. (If you don't have one of those Internet browsers, click the link to get it free.)
Do my clients have to download or install anything?
As long as they have Internet Explorer 6, 7 or 8, Firefox, Safari or Chrome, your clients don't have to download anything to use Full Slate's online scheduler.
Can I import/export contacts from/to other applications?
Full Slate can import contacts directly from Gmail, Constant Contact, and QuickBooks. Plus, it's easy to save existing clients from Outlook or Apple's Address Book and load them into Full Slate. You can also export your client records from Full Slate to a CSV file at anytime.
Will Full Slate work on my mobile phone?
Full Slate Mobile is designed to work with iPhone and Android. If you have a Blackberry or other smart phone, you can still get text alerts, accept or decline by email, and view your full schedule by syncing with Outlook.
Will the online scheduler integrate with my website?
Yes, Full Slate's scheduling buttons and widgets work virtually everywhere. Just copy and paste the code we give you into your website builder - it's like adding a YouTube video or Flickr slideshow.
What if I can't make changes to my website or don't have one?
No problem. We'll create a page for you at http://
yourcompany.fullslate.com, and you can point your clients there to schedule appointments online.
Security & Privacy
Do my clients have to register or create an account?
No, your clients don't have to register with Full Slate to make an appointment. They just have to provide an email address or phone number.
Is my clients' information safe with you? Do you ever email them, call them or sell their contact info?
Your clients' information is confidential and we handle it with care. Full Slate respects users' privacy and doesn't spam or sell client lists.
Can my clients see who else is on my schedule?
No, clients can only see available appointment times. They can’t see your full schedule, details of other appointments or the names of other clients.
Can I restrict who’s allowed to make appointments online?
Yes, you can restrict online scheduling to existing clients only or create a secret code they have to enter to make appointments online.
Can I limit what features and data my employees can access?
There are three different roles in Full Slate. The
administrator gets access to everything, controls the settings, and gives permissions to other users. By default, whoever creates the business's appointment book is an administrator and defines everyone else's role. A
schedule manager can access everybody's calendar and schedule appointments for anyone.
Employees can only view their own schedule and make their own appointments.
Can I use Full Slate for online scheduling and still be HIPAA compliant?
Yes, for more on the privacy and security of patient/client information in Full Slate as it relates to HIPAA, please see Full Slate's
HIPAA statement.
Billing
How long does the free trial last?
Until your clients book at least ten appointments online or you and other staff book at least 100 appointments internally. Events imported from other calendars don't count, and if you enter a bunch of appointments by hand to get started, let us know and we'll exclude those too. There's no reason to worry about being charged if you decide not to continue, because you don't have to enter a credit card for the free trial.
How much does Full Slate cost after the free trial?
The monthly fee for Full Slate depends on the number of schedules in your appointment book. If you're a sole proprietor scheduling your own time, it's just $29.95 per month. If you have other staff members who perform services or multiple resources that can be booked simultaneously, they each need their own schedule. Up to five schedules costs $49.95/mo, and up to ten is $79.95/mo. After that, each additional ten schedules cost another $49.95/mo.
How and when do I get billed?
At the end of your free trial, we'll ask you to enter a credit card and automatically charge it each month.
What if I want to cancel the service?
No problem. You can cancel at any time and we won't charge your credit card again. Once the term you paid for is over, you won't be able to make new appointments through Full Slate, but you'll still be able to view your schedule and client details for another 30 days.
Does it cost my clients anything to book an appointment online?
No, there is no booking fee per appointment and Full Slate doesn't charge your clients anything.