Frequently Asked Questions

These are answers to the questions we hear most from service providers considering Full Slate's online scheduling software.

How will I know when someone makes an appointment online?

You can decide how and when you want to be notified about new appointments. You can get a text message right away on your mobile phone, an email at the end of the day, or just a summary when you log in to Full Slate.

Can I block time between appointments for clean up and set up?

Yes! Full Slate can automatically add down time before or after an appointment so you can wrap up and get ready for your next client.

Can clients schedule appointments for the same day?

That's up to you. You can choose how much advance notice to require for appointments scheduled online - from as little as an hour to the day before or up to a week ahead of time.

Can clients pick which service provider they want?

If they have a preference, clients can look for openings with a particular provider. Otherwise they can find a time that suits them first and see who's available then.

Can I make standing, weekly appointments with clients?

Yep, setting up recurring appointments is simple in Full Slate - just check a box.

Can I send my clients appointment reminders?

Yes, Full Slate can automatically e-mail your clients a reminder about upcoming appointments. Or you can print a call sheet if you prefer to remind clients by phone.

Do my clients have to register or create an account?

No, your clients don't have to register with Full Slate to book online. They just have to provide an email address or phone number.

Do my clients have to download or install anything?

No, as long as they have Internet Explorer 6 (or later), Firefox or Safari, your clients can use Full Slate.

Is my clients' information safe with you? Do you ever send them email, call them or sell their contact info?

Of course not. Your clients' information is confidential and we handle it with care. Full Slate respects users' privacy and doesn't spam or sell client lists.

How do I know the person who schedules an appointment online will show up?

Full Slate always gets contact info when someone books online. You can require a phone number, email address or both. (We can even verify it's a real email address.) You can also require your approval for online bookings. That gives you a chance to call or email the client before accepting an appointment.

What if I want to make sure the time requested is okay with me before confirming an appointment?

Our accept/decline feature let's you review all appointment requests before they are booked to your calendar.(Or, if you prefer, you can accept appointments automatically as long as they're for a time you've marked as available.)

Can I still take appointments over the phone?

Of course! You have total control over your schedule and can quickly and easily make appointments for clients that prefer to call.

What if I schedule an appointment offline and someone else books the same timeslot online?

You can help ensure that doesn't happen by keeping your online calendar up to date - we recommend checking it daily. If you know you won't have access to the Internet for a while, you can turn on text message alerts to get notified immediately when someone books an appointment online. If you want to be absolutely sure to avoid scheduling conflicts, you can review each appointment request before confirming with your client.

What if I have employees? Can I manage their schedules too?

Sure! Full Slate supports businesses with multiple employees. As the owner or administrator, you can view and manage everybody's schedule. You can invite employees to login and let them see everyone's calendar or just their own. Updates happen in real-time so your master appointment book is always in sync.

Can I control what features and data my employees can access?

There are three different levels of access in Full Slate. The 'administrator' gets access to everything, controls the settings, and gives permissions to other users. By default, as the owner of the business you are also an administrator. If you want, you can make other people administrators too. The 'schedule manager' can access everybody's calendar and schedule appointments for anyone. 'Employees' can view their own schedule and make their own appointments.

Is there a way to see my appointments in Outlook or iCal?

Yep. You can download appointments from Full Slate so they also appear in your Outlook or iCal calendar. You can even subscribe to changes so they stay in sync and up-to-date.

How much does Full Slate cost?

Full Slate's online scheduling software costs at $39.95 per month, you don't have to pay until at least 10 clients book appointments with you online. That way you can make sure it works for your business and is worth the money.

How and when do I get billed?

At the end of your free trial, we'll ask you for a credit card that will be charged automatically each month.

What if I want to cancel the service?

No problem. You can cancel at any time and we won't charge your credit card again. Once the term you paid for is over, you won't be able to book new appointments through Full Slate, but you'll still be able to view your schedule and client details for another 30 days.

Does it cost my clients anything to book an appointment online?

No, Full Slate doesn't charge your clients anything. There is no fee per appointment and customer support is free.

Do I have to download anything or install special software?

No, all you need is an Internet connection. Full Slate's scheduling application runs in Internet Explorer 7 and 8, Firefox, and Safari. (If you don't have one of those Internet browsers, you can click the link to get it free.)

How do I add a "Book Now" button to my website?

It's really easy to link to your Full Slate appointment book. Just copy the HTML code we generate for you and paste it into your website, email, Craigslist ad, MySpace page - wherever you want clients to be able to click to make an appointment online.

What if I can't make changes to my website or don't have one?

No problem. We'll create a page for you at http://yourcompany.fullslate.com, and you can point your clients there to schedule appointments online.